website care 

Our sole aim is to help you build an online presence that truly represents you, your business and your brand.

Would you know what to do if your site was hacked, running super slowly or generally wasn't performing as it should?

A website is a business asset, just as a printer or laptop is. If it isn’t well looked after things will soon go wrong that will cost you either in lost customers/sales or a repairman with a hiked up ’emergency call-out’ charge.

We encourage all of our clients to think along the lines of prevention being better than cure and so our WordPress Care Plans are specifically designed to give you a hassle-free way of looking after your investment.

It doesn’t matter if we built your site, we offer 3 plans, outlined below, which we will happily discuss further with you.

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OUR website care PACKAGES

Click here to view a sample monthly maintenance report.

*Note: Emergency website care is carried out at a rate of £80 per hour.

F.A.Q.

CAN I UPGRADE MY PLAN?

Absolutely, if the plan you are on isn't suiting your business needs just get in touch with us and we can discuss moving you up to the next level.

WHEN WILL I BE BILLED?

You will be billed monthly on the date that your care plan commences.

CAN I CANCEL MY CARE PLAN?

Of course you can. Honouring a collaborative relationship is a big thing for us at Defined Digital and if you no longer require our services that is absolutely fine. Let us know that you would like to cancel and we will immediately stop your next payment.

WHAT IS INCLUDED IN SUPPORT TIME?

Great question. In short, it is anything that can fit into the allotted time of your care plan.

Most people ask for content updates, image changes and other minor amendments. We will do other things as well, but note that any requests for new features will likely result in a quotation as it will usually take much longer than the allocated time in your care plan.

DOES SUPPORT TIME ROLLOVER?

No, support time does not rollover so if you don't use it you lose it.

WHAT IF I NEED MORE SUPPORT TIME?

No problem, let us know what you require and we will provide you with a quotation. Our hourly rate is £60.

WHAT HAPPENS IF MY WEBSITE IS HACKED OR BREAKS?

Well the whole idea of a care plan is to avoid this eventuality, but nothing is foolproof unfortunately. If the worst should happen and your site is hacked or breaks down we will work with you to figure out what went wrong and fix it. We take regular backups of your site so that we can always restore an older version if required.

MY WEBSITE WASN'T BUILT BY DEFINED DIGITAL - CAN I STILL BE ON A CLIENT PLAN?

Yes you can. Although our plans are designed around the sites we have built, we are happy to consider sites built by other WordPress designers. Please contact us to discuss this further.

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